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TRR - product UX lead, UX designer ⎯ web app

Fill hiring needs by connecting with highly motivated candidates whose skills and aspirations align with the company's needs

I led the research with a service designer to uncover company and user pain points, facilitated ideation sessions to drive creative solutions, and prioritized ideas collaboratively. I translated them into prototypes using Figma for user feedback loops, driving continuous improvements to refine the solution based on real-world insights.
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Background
Companies rely on TRR as a key channel to find qualified candidates among the individuals we support who have been laid off. While this service has successfully led to hires, the manual process of matching candidates to job openings can be time-consuming and inefficient for both employers and job seekers.

Companies often face challenges in identifying candidates who are not only qualified but also genuinely interested in their specific roles. At the same time, candidates may overlook opportunities that align with their skills and aspirations, resulting in missed connections and prolonged hiring timelines.

There is a clear need for a more efficient, user-centered solution that simplifies and accelerates the matching process. By streamlining the connection between companies and candidates, we can ensure better alignment, reduce time-to-hire, and improve outcomes for all parties involved.
My contribution in this initiative
  • Research
    Before settling on a solution, a service designer and I conducted in-depth interviews with companies to understand their needs. We also gathered insights on the frustrations experienced by the laid-off individuals we support. We identified key pain points by analysing these insights and crafted a "How might we" design question to address the challenge. This question became our North Star, guiding the direction and focus for the next stages of the design process.
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  • Ideation
    I led a dynamic ideation session, bringing together participants from diverse disciplines to generate ideas for the design challenge collaboratively. I facilitated structured brainstorming exercises to encourage creativity and ensure all perspectives were heard.
    In a follow-up session, I introduced a voting system to prioritize and select the most promising ideas, aligning them with the "How might we" statement. This structured yet inclusive process drove enthusiasm and fostered stronger team collaboration and alignment, ensuring that the final concepts were both innovative and grounded in user needs.
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  • Prototyping
    I created a story map to outline the intended user experience, refining it through collaborative feedback from colleagues. Building on this, I designed key interactions in Figma and developed an interactive prototype to gather insights from users and internal teams. This iterative process allowed for continuous design improvements, ensuring alignment with user needs.

    I designed a prototype for our initial concept test, incorporating several promising ideas from the ideation session. The goal was to validate these concepts and inform the MVP scope, carefully balancing real user value with development effort to prioritize impactful features.
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  • Implementation
    In this phase, I work closely with developers, delivering detailed design specifications from Figma and conducting regular reviews to ensure the final product aligns with the original design vision. I stay actively involved in addressing design-related questions and making necessary adjustments throughout the development process.

    Additionally, I define key metrics for post-launch tracking, enabling us to monitor outcomes, observe user behaviour, and collect valuable insights. This data helps drive future enhancements and prioritization, ensuring the solution continues to evolve based on user needs and real-world performance.
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  • Go Live
    We launched the solution to laid-off individuals and pilot users from selected companies, and I establishing a close feedback loop to capture insights and identify areas for improvement. This phased rollout enabled us to refine the experience based on real user input, ensuring the solution met expectations and addressed key needs before being introduced to all TRR partner companies.
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  • Continuous improvements
    The solution has just been launched, and we closely monitoring key user metrics to identify areas for future enhancements. We've noticed that pilot users aren't utilizing the solution as much as expected, so we've planned follow-up sessions to explore the reasons why.
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