I contributed to user interviews and behaviour analysis to enhance TRR’s guiding content, uncovering a need for checklists, clearer overviews, and better tool integration. I helped design and prototype an organized content page with guides and streamlined access to tools, collaborating with specialists. After the usability tests, I iterated the design to improve the hierarchy and simplify page navigation to ensure a smooth handoff to developers, with a plan to track post-launch performance and gather user feedback for continuous improvements.

I conducted user interviews and surveys to uncover challenges with the matching profile feature, revealing a need for a more seamless experience. Using these insights, I mapped user journeys, created prototypes in Figma, and collaborated with the product team to simplify profile creation and updates. During implementation, I worked closely with developers, providing detailed specs and refining designs to ensure a smooth and intuitive user experience.

I led the research with a service designer to uncover company and user pain points, facilitated ideation sessions to drive creative solutions, and prioritized ideas collaboratively. I translated them into prototypes using Figma for user feedback loops, driving continuous improvements to refine the solution based on real-world insights.

I led research to uncover job seekers' challenges through interviews, data analysis, and ATS reviews, shaping a focused “How Might We” question for a design sprint. I facilitated ideation workshops, driving solutions aligned with user needs and business goals. During prototyping, I designed an intuitive tool to match job ads with user CVs, collaborating with developers to refine and test a functional prototype. This ensured the solution was user-friendly, technically feasible, and effective in real-world scenarios.

I collaborated with specialists to transform an existing tool into a more user-friendly digital service, refining user flows to enhance accessibility and effectiveness. I designed and prototyped a solution for aspiring entrepreneurs, continuously iterating based on user feedback. During implementation, I ensured design alignment through reviews and hands-on support. As we prepared for launch, I worked with stakeholders to ensure smooth delivery and cohesive messaging and a planfor how to continuously analyse user behaviour to identify areas for improvement.

I led research to gather insights into recruiters' needs for share functionality, analyzing collaborative tools like Figma and Miro to identify best practices in permissions, access control, and user flows. Based on these findings, I designed intuitive user flows and wireframes, ensuring seamless job post and candidate list sharing. I developed interactive prototypes to simulate the sharing experience and finalized high-fidelity designs that aligned with the platform, setting the stage for smooth implementation and enhanced collaboration.