PostNord

Logistics
Sep 2025 – Feb 2026 · consultant

Senior Concept/Service Designer

Sep 2025 – Feb 2026 · consultant

Led service design and UX discovery for the future locker-to-network sending experience, a service that matters to society, with users across the whole country. Mapped the journey and service ecosystem, then prototyped and ran user tests of concepts, weighing technical readiness, operational feasibility, scalability and cost.

Clearer strategic direction
Alignment across product, technology and operations
Evidence-based investment decisions

The case

Service Design · PostNord Sending parcels without a label: towards a scalable logistics flow I explored how AI and changed logistics flows could make label-free parcels scalable in PostNord’s parcel lockers. Through research, flow mapping, technical validation and concept development, I produced two future solution alternatives and a basis for decision on continued development. The problemThe design challengeKey design decisionsMy contributionHow I took on the challengeThe result See case study

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